Shipping
What shipping methods are availbale?
We offer Standard shipping. Specific carriers, such as DHL, FedEx, and Royal Mail, are selected based on the destination country and order size. The preferred shipping method can be chosen at checkout, and live tracking is available for all orders.
How long will it take to get my package?
Delivery times depend on the shipping method. Standard shipping typically takes 7-10 days. These estimates include both production and shipping time, with esimated delivery date provided during checkout
Do you ship internationally?
Yes, we support international shipping to all countries. We produce and ship products from the closest production partner to your customer, which helps reduce shipping times and costs.
What payment methods are accepted?
We accept a variety of payment methods, including major credit and debit cards such as Visa and Mastercard, PayPal, and some local payment options depending on your country.
Do you offer refunds?
At City Exclusive, we donβt offer refunds. However, if you encounter any issues with your order or receive a damaged product, please contact us within 7 days of receiving your item, and we'll be happy to assist you with a replacement or resolution.